Delta thinks of charging more for American voice on phone... Delta Air Lines is pondering a new twist: charging a fee to send your call to a reservations agent in the United States instead of a call center in India.... customers ... say the contracted agents in India lack the training, language skills or knowledge of U.S. geography to handle certain types of transactions. The frequent flier Web site FlyerTalk.com has hosted online discusions with titles such as India Call Center Incompetence.http://www.sptimes.com/20../Busines/Delta_thinks_of_charg.shtml

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